Refunds and Withdrawal

1. Payment through Paddle

Payments for PS Core are processed by Paddle as Merchant of Record. Refunds are therefore handled through Paddle’s refund process.

2. How to request a refund

• Open https://paddle.net and look up your order (using the email address of the order) to request the refund.
• Alternatively contact Paddle’s buyer support at [email protected], quoting the order number and reason.
• You can also write to us at [email protected]; we will pass your request on to Paddle or assist you.

3. Trial

The trial is free for 14 days and needs no credit card. Before the trial ends, you will receive a payment link from Paddle from us. A payment is only triggered once you add a payment method through it and complete the process. If you do not use the link, nothing is charged; access may be blocked after a grace period.

4. Right of withdrawal for consumers

Consumers in the European Economic Area and the United Kingdom can generally withdraw within 14 days of purchase without giving a reason. The right may be lost if performance has already begun at your request; Paddle’s terms apply (https://www.paddle.com/legal/checkout-buyer-terms). The Service is aimed primarily at businesses, for which no statutory right of withdrawal exists.

5. Defects and non-delivery

If the Service cannot be used for technical reasons and we cannot fix this within a reasonable time, you are entitled to a replacement or a refund of the corresponding payment.

6. Cancellation

You can cancel your subscription at any time (in your account or via https://paddle.net). Cancellation takes effect at the end of the paid term; periods already used are generally not refunded pro rata, unless stated otherwise above.